Effective Date: Jan 12, 2026
Company Name: Easy Peasy Group Limited
Website Name: The Effect Online
Website URL: theeffectonline.com
Business Type: Online Store / E-commerce Retailer
Products Sold: Physical consumer goods sold through an online retail platform
Delivery Area: European Economic Area (EEA) and selected European countries
Payment Methods: Cash on Delivery (COD)
Email Support: info@theeffectonline.com
Customer Support Hours: Monday – Friday, 09:00 – 17:00 (CET)
Company Address:
Easy Peasy Group Limited
FLAT/RM A 15/F GOLDFIELD INDUSTRIAL BUILDING
144-150 TAI LIN PAI ROAD
Kwai Chung
Hong Kong
Phone: +971 4 548 9217
Order Processing Time: Orders are typically processed within 24 hours
Return Window: 30 days from the date of delivery
SHIPPING POLICY
This Shipping Policy explains how The Effect Online, operated by Easy Peasy Group Limited, processes, dispatches, and delivers orders placed through theeffectonline.com.
The policy is designed to provide clear and transparent information in accordance with:
Directive 2011/83/EU on Consumer Rights
EU E-commerce Directive (2000/31/EC)
EU consumer protection regulations
Google Ads transparency requirements for e-commerce websites
By placing an order on our website, customers agree to the shipping procedures described in this policy.
ORDER PROCESSING
Orders placed on theeffectonline.com are processed promptly to ensure fast delivery across Europe.
Processing Timeline
Orders are typically processed within 24 hours after confirmation.
Orders placed on weekends or public holidays may be processed on the next working day.
Processing includes:
Order verification
Packaging preparation
Courier dispatch scheduling
Customers will receive a confirmation email once the order has been successfully submitted.
In some cases, additional verification may be required before dispatch.
SHIPPING METHODS
Orders are delivered through trusted European courier services.
Courier partners may include:
DHL
DPD
GLS
UPS
Local national courier partners within EU member states
The courier used for each shipment depends on:
Delivery location
Logistics availability
Operational considerations
Delivery efficiency
All shipping partners are selected based on reliability, delivery performance, and service quality.
DELIVERY AREA
The Effect Online offers delivery to customers located in:
European Union member states
European Economic Area countries
Selected additional European destinations where courier service is available
Delivery availability may vary depending on the courier network.
Customers will be informed during checkout if delivery to their location is not possible.
DELIVERY TIMEFRAME
The average delivery time is 24 to 48 hours from the moment the order is dispatched.
Estimated delivery timelines may vary depending on:
Customer location
Courier availability
Weather conditions
Logistics operations
Typical delivery estimates:
Region — Estimated Delivery Time
Central Europe — 24–48 hours
Western Europe — 24–72 hours
Southern Europe — 48–72 hours
Remote Areas — 3–5 business days
These estimates are indicative and not guaranteed delivery deadlines.
SHIPPING FEES
Shipping costs are displayed during the checkout process before the order is confirmed.
Shipping fees may vary depending on:
Destination country
Delivery zone
Courier service
Promotional offers
In certain cases, promotional campaigns may offer free shipping.
Customers are always informed of the total order cost before completing the purchase.
ORDER TRACKING
Once an order has been dispatched, customers may receive tracking information from the courier.
Tracking may be provided via:
Email notification
Courier tracking system
Delivery updates from the courier
Tracking availability depends on the courier service used for the shipment.
Customers can contact support if they need assistance locating their shipment.
CASH ON DELIVERY (COD)
The Effect Online offers Cash on Delivery (COD) as a payment option.
This means:
Customers pay for their order only when the package is delivered
Payment is collected by the courier at the time of delivery
Depending on the courier service, accepted payment methods may include:
Cash
Card payment via courier terminal (where available)
Customers should ensure they are available at the delivery address to complete payment and receive the package.
DELIVERY DELAYS
While every effort is made to ensure timely delivery, delays may occur due to circumstances outside the control of Easy Peasy Group Limited.
Possible causes include:
Severe weather conditions
Transport disruptions
Customs procedures
Courier operational issues
Peak holiday periods
Public holidays
If a significant delay occurs, customers may contact customer support for assistance.
FAILED DELIVERY ATTEMPTS
If the courier is unable to deliver the package on the first attempt, the courier may:
Attempt delivery again
Contact the customer
Leave a delivery notification
Redirect the package to a local pickup point
If the package remains unclaimed or delivery cannot be completed, the order may be returned to the sender.
In such cases, additional delivery charges may apply for re-dispatch.
ADDRESS ACCURACY
Customers are responsible for providing accurate and complete delivery information.
Incorrect address details may result in:
Delivery delays
Failed delivery
Return of the package to sender
Additional shipping charges
The Effect Online is not responsible for delivery issues caused by incorrect or incomplete addresses provided by the customer.
CUSTOMS AND IMPORT DUTIES
For deliveries within the European Union, customs duties generally do not apply.
For deliveries to certain European destinations outside the EU:
Customs procedures may apply
Import duties or taxes may be required
Any such charges are determined by the local customs authorities and are the responsibility of the recipient.
LOST OR DAMAGED SHIPMENTS
If a shipment arrives damaged or appears to be lost during transport, customers should contact customer support immediately.
Support contact:
Customers may be asked to provide:
Order number
Description of the issue
Photos of the package or product if damaged
Investigations may be conducted with the courier to resolve the issue.
Where appropriate, a replacement or refund may be offered in accordance with applicable consumer protection laws.
DELIVERY REFUSAL
If a customer refuses delivery without valid reason, the order may be returned to the sender.
Repeated refusals may result in:
Refusal of future orders
Additional delivery charges
Cancellation of pending orders
Customers are encouraged to contact support if they experience issues with an order.
CONTACT CUSTOMER SUPPORT
For questions regarding shipping or delivery, customers may contact:
Email:
Phone:
+971 4 548 9217
Postal Address:
Easy Peasy Group Limited
FLAT/RM A 15/F GOLDFIELD INDUSTRIAL BUILDING
144-150 TAI LIN PAI ROAD
Kwai Chung
Hong Kong
Customer support is available:
Monday – Friday, 09:00 – 17:00 (CET)