Questions about products, orders, or returns? Fill out the form — we reply within a few hours (9:00–19:00). Or write to us at info@theeffectonline.com
COMPANY INFORMATION
Company Name: EASY PEASY GROUP LIMITED
Website Name: The Effect Online
Website URL: theeffectonline.com
Business Type: Online Store / E-commerce Retailer
Products Sold: Physical consumer goods sold through an online retail platform
Delivery Area: European Economic Area (EEA) and selected European countries
Payment Methods: Cash on Delivery (COD)
Email Support: info@theeffectonline.com
Customer Support Hours: Monday – Friday, 09:00 – 17:00 (CET)
Company Address:
EASY PEASY GROUP LIMITED
FLAT/RM A 15/F GOLDFIELD INDUSTRIAL BUILDING
144-150 TAI LIN PAI ROAD
Kwai Chung
Hong Kong
Phone: +971 4 548 9217
Order Processing Time: Orders are typically processed within 24 hours
Return Window: 30 days from the date of delivery
Effective Date: Jan 12, 2026
CONTACT AND CUSTOMER SUPPORT POLICY
This Contact and Customer Support Policy explains how customers can communicate with The Effect Online, operated by EASY PEASY GROUP LIMITED, and outlines the procedures used to handle inquiries, requests, complaints, and service issues.
This policy is designed to ensure transparency and compliance with:
Directive 2011/83/EU on Consumer Rights
EU E-commerce Directive (2000/31/EC)
European consumer transparency regulations
Digital services transparency requirements
CUSTOMER SUPPORT CHANNELS
Customers may contact The Effect Online through the following official support channels:
Email Support
Telephone Support
+971 4 548 9217
Postal Address
EASY PEASY GROUP LIMITED
FLAT/RM A 15/F GOLDFIELD INDUSTRIAL BUILDING
144-150 TAI LIN PAI ROAD
Kwai Chung
Hong Kong
These contact channels are available for inquiries related to:
Orders
Shipping
Returns and refunds
Product information
Technical issues with the website
Consumer rights requests
Complaints or dispute resolution
CUSTOMER SUPPORT HOURS
Customer support services are available during the following hours:
Monday – Friday:
09:00 – 17:00 (Central European Time)
Requests submitted outside support hours may be processed on the next business day.
Response times may vary depending on the complexity of the inquiry.
RESPONSE TIME EXPECTATIONS
The Effect Online aims to respond to all customer inquiries as quickly as possible.
Typical response times:
General inquiries: within 24–48 hours
Order-related inquiries: within 24 hours
Return requests: within 48 hours
Complaint investigations: within 3–5 business days
More complex issues may require additional time for investigation or coordination with logistics partners.
CUSTOMER INQUIRY PROCESS
When contacting support, customers are encouraged to provide sufficient information to allow efficient assistance.
This may include:
Full name
Order number