Effective Date: Jan 12, 2026
Company Name: Easy Peasy Group Limited
Website Name: The Effect Online
Website URL: theeffectonline.com
Business Type: Online Store / E-commerce Retailer
Products Sold: Physical consumer goods sold through an online retail platform
Delivery Area: European Economic Area (EEA) and selected European countries
Payment Methods: Cash on Delivery (COD)
Email Support: info@theeffectonline.com
Customer Support Hours: Monday – Friday, 09:00 – 17:00 (CET)
Company Address:
Easy Peasy Group Limited
FLAT/RM A 15/F GOLDFIELD INDUSTRIAL BUILDING
144-150 TAI LIN PAI ROAD
Kwai Chung
Hong Kong
Phone: +971 4 548 9217
Order Processing Time: Orders are typically processed within 24 hours
Return Window: 30 days from the date of delivery
PAYMENT POLICY
This Payment Policy explains the payment methods accepted by The Effect Online, operated by Easy Peasy Group Limited, and describes the procedures used for payment processing, order confirmation, fraud prevention, and dispute management.
This policy is designed to comply with:
Directive 2011/83/EU on Consumer Rights
EU E-commerce Directive (2000/31/EC)
EU consumer transparency regulations
Payment security standards for online commerce
Customers placing orders through theeffectonline.com agree to the payment conditions described in this policy.
ACCEPTED PAYMENT METHODS
The Effect Online currently accepts the following payment method:
Cash on Delivery (COD)
This payment method allows customers to pay for their order only when the package is delivered to the specified address.
The payment is collected by the courier at the moment the order is delivered.
This payment method ensures that customers only pay after receiving the shipment.
CASH ON DELIVERY (COD) PROCESS
When a customer selects Cash on Delivery at checkout:
The order is confirmed on the website
The order is processed and prepared for shipment
The courier delivers the package to the delivery address
The customer pays the courier at the time of delivery
Depending on the courier service used, payment may be accepted in one of the following forms:
Cash
Payment card through a courier terminal (if available)
Customers should verify payment options with the courier at the time of delivery.
ORDER CONFIRMATION
After placing an order, customers receive an order confirmation email containing:
Order number
Ordered products
Delivery address
Payment method
Customer contact information
This confirmation indicates that the order has been successfully received by the system.
However, it does not automatically guarantee order acceptance.
Orders may still be reviewed for accuracy and fraud prevention before shipment.
ORDER VERIFICATION
To ensure secure transactions and prevent fraudulent activity, orders may undergo a verification process before dispatch.
Verification measures may include:
Confirmation of delivery details
Review of unusual ordering patterns
Communication with the customer if necessary
If the company is unable to verify the order or suspects fraudulent activity, the order may be cancelled.
Customers will be informed if an order cannot be processed.
PAYMENT CURRENCY
All prices displayed on theeffectonline.com are clearly indicated during the checkout process.
Prices may be displayed in the local currency of the customer depending on website settings.
Final payment collected by the courier may depend on:
Local courier practices
Currency used by the courier partner
Customers are informed of the total amount payable before confirming the order.
PAYMENT SECURITY
Although The Effect Online uses Cash on Delivery, the website still implements security measures designed to protect customer information.
Security measures include:
Secure website connections (HTTPS)
Protection against unauthorized access
Data encryption for customer information
Secure order processing infrastructure
These measures help ensure that personal and order-related information is handled securely.
FRAUD PREVENTION
Easy Peasy Group Limited maintains internal procedures to reduce the risk of fraudulent transactions.
These measures may include:
Order pattern monitoring
Address validation
Verification of suspicious orders
Blocking repeated fraudulent attempts
If fraudulent activity is suspected, the company reserves the right to:
Cancel the order
Restrict future orders
Report suspected fraud to appropriate authorities where required
REFUSED OR UNPAID DELIVERIES
Customers are expected to accept and pay for orders they have placed.
If a customer repeatedly refuses deliveries without valid reason, the company may take the following actions:
Restrict future purchases
Require additional verification for new orders
Cancel pending orders
These measures help maintain operational efficiency and reduce abuse of the Cash on Delivery system.
PAYMENT DISPUTES
If customers believe there has been an error related to payment, they should contact customer support as soon as possible.
Support contact:
Customers should provide:
Order number
Description of the issue
Any relevant documentation
All payment-related issues are reviewed carefully to ensure fair resolution.
REFUNDS RELATED TO PAYMENTS
Refunds associated with returned or cancelled orders are processed according to the Return and Refund Policy.
Because Cash on Delivery payments are collected by the courier, refunds are generally issued through:
Bank transfer
Other agreed refund methods
Refunds are processed only after the returned product has been received and inspected.
ORDER CONFIRMATION RESPONSIBILITY
Customers are responsible for reviewing their order details before confirming the purchase.
This includes verifying:
Delivery address
Contact information
Selected products
Quantity
Total payable amount
Incorrect information may result in delays or failed deliveries.
CHANGES TO PAYMENT POLICY
Easy Peasy Group Limited reserves the right to update this Payment Policy when necessary.
Changes may occur due to:
New payment methods
Regulatory updates
Operational changes
Security improvements
Any updated version will be published on the website with the revised effective date.
CONTACT INFORMATION
For questions related to payments or billing matters, customers may contact:
Email:
Phone:
+971 4 548 9217
Postal Address:
Easy Peasy Group Limited
FLAT/RM A 15/F GOLDFIELD INDUSTRIAL BUILDING
144-150 TAI LIN PAI ROAD
Kwai Chung
Hong Kong
Customer support hours:
Monday – Friday, 09:00 – 17:00 (CET)